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Policies

Privacy Policy

Lorna Wing Cookery is committed to protecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws that relate to the processing of personal data. Lorna Wing is the data controller for information collected through this website and a variety of other sources, such as when you contact us by telephone or email or attend a class or take a course.

We may collect and process personal data about you:

  • To provide you with the best possible service.
  • To ensure all classes or courses are safe and accessible to you.
  • To process your payments and keep internal records.
  • To use your information for market research and for updating our website.
  • To send you class or course information or other materials that may interest you.
  • To establish, exercise or defend legal claims via in-court or out-of-court proceedings.

The type of personal data we collect about you may include:

  • Your name, address, email address, telephone number(s), date of birth, gender, allergies and any other relevant information.

We may share your information with third parties:

  • Where an organisation such as the Duke of Edinburgh’s Award accredits a course.
  • Where transaction data is required by our payment-service provider, PayPal, to process or refund payments and deal with complaints or queries about payments and refunds. Its privacy policy can be read at https://www.paypal.com/en/webapps/mpp/ua/privacy-full.
  • Where we have a legal obligation to do so.
  • Where it is necessary for the establishment, exercise or defence of legal claims.

Note: If we intend to transfer your information outside the EEA (European Economic Area), we will always obtain your consent first.

We will retain your personal data:

  • For up to five years from the date on which you last interacted with us.
  • For internal record-keeping.
  • As is required for accounting purposes under English law.
  • For marketing purposes.

Note: To opt out of receiving marketing information from us, please email lorna@lornawingcookery.co.uk

Security

Information you provide to us is shared on our secure server. We have taken appropriate physical and technical measures to secure it against accidental loss and unauthorised access. However, the transmission of information via the internet is not completely secure. Although we will take all necessary steps to protect your personal data, we cannot guarantee its security, and any transmission is therefore at your own risk.

Cookies

We may use technology such as ‘cookies’ to:

  • Distinguish you from other users of our website, allowing you to, for example, book a place in a class or on a course.
  • Log statistical information that lets us improve our website and services.

You can choose to accept or decline cookies in your internet browser. By giving permission, you allow us to provide a better service to you. You can delete these cookies at any time.

Amendments

We may update our privacy policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

Under data-protection law, you have the right to:

  • access any personal data we hold about you.
  • know the purposes for which we use your data.
  • know how long it is stored for.
  • know with whom we share your data.
  • revoke your consent at any time.
  • have your data deleted without undue delay.

Note: If you would like to exercise any of these rights, or request a copy of your data, please email lorna@lornawingcookery.co.uk

Health & Safety Policy

We take our health-and-safety responsibilities seriously and encourage our students to do likewise.

Lorna Wing Cookery’s responsibilities

  • We follow and teach appropriate health-and-safety and food-hygiene procedures and are equipped with appropriate first-aid skills and resources.
  • All staff assisting in the running of a class or course for young people have been checked by the Disclosure and Barring Service (DBS) and are bound by the terms of our Child Protection Policy (below).
  • We have the appropriate public-liability insurance.

Personal or parental/guardian responsibilities

  • All participants must wear comfortable, practical clothing in the kitchen, including an apron and flat, non-slip, enclosed shoes. Long hair must be tied back and any loose jewellery secured.
  • Any student taking a hands-on Lorna Wing Cookery class must be aged 10 or over. The minimum age for The Duke of Edinburgh participants is 14. If, as the parent or guardian, you feel that the child or young person in your care is not sufficiently responsible around kitchen hazards, we would ask that they do not take part. Lorna Wing Cookery cannot be held responsible for an accident or injury arising from a lack of understanding.
  • Any participant who is unwell on the day of a hands-on class or has been unwell within the previous 48-hour period may risk the health of other students. Please contact Lorna Wing Cookery in this instance to discuss the best course of action.
  • Online-course participants should be supervised in their own kitchen by a parent or guardian, where practicable.

Child Protection Policy

This policy statement has been drawn up on the basis of legislation, policy and guidance that seeks to protect children and young people in England. A summary of this legislation is available from nspcc.org.uk/childprotection.

The purpose of this policy statement is:

  • to protect children and young people who undertake a class or course with Lorna Wing Cookery.
  • to provide parents, guardians and staff with the principles that guide our approach to child protection.

We believe that:

  • children and young people should never experience abuse of any kind.
  • we have a responsibility to promote the welfare of all children and young people, to keep them safe and to act in a way that protects them.

We recognise that:

  • the welfare of the child or young person is paramount.
  • every child or young person, regardless of their age, ethnicity, religion or belief, disability, sex, sexual orientation or gender reassignment has a right to equal protection from all types of harm or abuse.
  • some children or young people are additionally vulnerable because of the impact of previous experiences, their level of dependency, their communication needs or other issues.
  • working in partnership with children or young people, their parent or guardian, and other agencies is essential in promoting their welfare.

We seek to keep children and young people safe by:

  • valuing, respecting and listening to them.
  • appointing a staff member, Lorna Wing, who will act as the safeguarding lead.
  • sharing concerns and relevant information appropriately with agencies who need to know, and involving children or young people, and their parent or guardian in that process.
  • recruiting staff safely, ensuring all necessary checks are made.
  • providing effective management for staff through supervision, support, training and quality-assurance measures.
  • managing any allegations against staff appropriately.
  • ensuring we have an effective method of handling complaints.
  • ensuring we provide a safe physical environment for children and young people by applying healthandsafety measures in accordance with the law and regulatory guidance, and our own Health & Safety Policy (above).
  • implementing effective online safety procedures.
  • recording and storing information professionally and securely.

Equal Opportunities Policy

We believe that everyone, regardless of their age, ethnicity, religion or belief, disability, sex, sexual orientation or gender reassignment has a right to access our classes and courses, where practicable, and we will do everything we can to accommodate a wide range of needs.

Last revised: 15 March 2019

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