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Terms & Conditions

1. Contract 

1.1. These terms and conditions constitute a legally binding contract between you as the student, any guarantor (eg, parent or guardian) and Lorna Wing Cookery.

1.2. This contract is governed by English law.

1.3. No failure or delay by Lorna Wing Cookery in enforcing any of her rights under the contract shall be deemed to be a waiver of such a right. 

2. Bookings & Cancellations

2.1. We reserve the right to change the timing and/or content of any course.

2.2. If we have to cancel a course, or part of a course, we will always give you as much notice as we reasonably can. We will endeavour to offer you the choice of an alternative course, or repayment of any fees received in respect of the course or part of the course that has been cancelled. We regret that we cannot be liable for any other expenses you may incur.

3. Fees & Refunds

3.1. Payment for any course must be made in full and in advance.

3.2. Once you have booked and paid for your courses, we regret that no refunds can be given except in the instances outlined in 2.2, above.

4. Allergies, Dietary Restrictions & Special Needs

4.1. If you (or the child in your care, if they are the participant) have any allergies, dietary restrictions, medical needs or learning difficulties, please speak to Lorna Wing Cookery before you book and pay for a course. This information will be treated with the utmost discretion.

. Copyright

5.1. Lorna Wing Cookery will provide students with a copy of the recipes used for each course. These are copyrighted and intended only for your personal use, and they may not be reproduced for any commercial purpose.

. Filming, Photography & Image-Sharing

6.1. If we wish to share a photograph or video of you (or the child in your care, if they are the participant) that you have shared with us for any of the purposes outlined above, we will have sought your prior permission, or otherwise, on the Booking Form. We will only ever use a first name, and no other personal information will be revealed.

7. Communications

7.1. We use WhatsApp, and email, as well as telephone calls, to communicate with participants following our Duke of Edinburgh’s Award, Off to University and all other online courses. The participant’s parent or guardian will be asked at the time of booking to consent to us communicating in this way with the young person in their care, if they are under 18 years of age.

8. Indemnity 

8.1. Lorna Wing Cookery will not be liable for any loss suffered by you that is indirect, special or consequential, or that results from any event beyond our reasonable control.

8.2. You are advised to take out insurance against the loss of fees or incurring of expenses as a result of illness, personal accident, force majeure or cancellation of a course.

9. Complaints

9.1. Please raise any complaint about a course or other matter immediately with Lorna Wing, who will address it promptly and proactively so as to find a solution that is agreeable to all parties.

Last revised: 1 September 2023

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